Address open cases fast with Customer Service Hub dashboards for Customer Engagement

Using the modern and intuitive dashboards in Customer Service Hub in Dynamics 365 for Customer Service, you can filter the information that is most important and requires immediate focus, and take decisive action. The Tier 1 dashboard helps you find your cases and the things you need to do fast. Use visual filters and tiles to decide what you want to see and work on. The Tier 2 dashboard gives team leads and managers a single place to monitor more complex or escalated cases.
Previous Video
Microsoft Business Forward 2017 keynote | Judson Althoff on value of digital transformation
Microsoft Business Forward 2017 keynote | Judson Althoff on value of digital transformation

Exclusive insights into Microsoft's business application and industry solution strategy and portfolio—inclu...

Next Video
Expertly manage your cases in the Customer Service Hub for Customer Engagement
Expertly manage your cases in the Customer Service Hub for Customer Engagement

Expertly manage your cases, engage with your customers, and create activities directly from the timeline. W...