Address open cases fast with Customer Service Hub dashboards for Customer Engagement
Using the modern and intuitive dashboards in Customer Service Hub in Dynamics 365 for Customer Service, you can filter the information that is most important and requires immediate focus, and take decisive action. The Tier 1 dashboard helps you find your cases and the things you need to do fast. Use visual filters and tiles to decide what you want to see and work on. The Tier 2 dashboard gives team leads and managers a single place to monitor more complex or escalated cases.