3min. 27sec.

Using the modern and intuitive dashboards in Customer Service Hub in Dynamics 365 for Customer Service, you can filter the information that is most important and requires immediate focus, and take decisive action. The Tier 1 dashboard helps you find your cases and the things you need to do fast. Use visual filters and tiles to decide what you want to see and work on. The Tier 2 dashboard gives team leads and managers a single place to monitor more complex or escalated cases.
Previous Video
Meet the Customer Service Hub in Customer Engagement
Meet the Customer Service Hub in Customer Engagement

Engage your customer service representatives and managers to monitor the workload and get a unified view of...

Next Video
4min. 43sec.
4min. 43sec.

Expertly manage your cases, engage with your customers, and create activities directly from the timeline. W...