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Most Recent Flipbooks
Creating Highly Engaged Customer Service Employees
This paper will focus on the most effective and quickest ways to produce change.
Creating Highly Engaged (and) Satisfied Clients
This report will tell you how to create a business case, how to plan and where to start in creating better customer engagement.
Unified Commerce: Retail is Coming Together
Learn how to support the 87% of consumers that believe retailers need to create a seamless customer experience across channels in the "Unified Commerce: Retail is Coming Together" whitepaper.
SPI Research: Service Delivery Performance Drivers for Customer-Facing Organizations