Transform Your Service Center, Transform Your Business

Bill Moffett

Service isn’t a cost of doing business, it’s a part of your business As a manufacturer, there is constant pressure to do something better, faster, or cheaper. But how often do you get a chance...(read more)

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Empowering Service Agents Starts with the Right Tools and Processes
Empowering Service Agents Starts with the Right Tools and Processes

Being a customer service agent has never been easy. And even though an increasing number of us are empowere...

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Thinking long term: Anticipating the Needs of Your Citizens
Thinking long term: Anticipating the Needs of Your Citizens

One of the top concerns governments have today is providing citizens with real-time connectivity, such as m...