Thinking long term: Anticipating the Needs of Your Citizens

Todd Bergeson

One of the top concerns governments have today is providing citizens with real-time connectivity, such as mobile optimized 24/7 self-service and agent assisted service. This is a critical and worthy endeavor...(read more)

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Transform Your Service Center, Transform Your Business
Transform Your Service Center, Transform Your Business

Service isn’t a cost of doing business, it’s a part of your business As a manufacturer, there is constant p...

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Better Customer Engagement is a Must - What’s Your Strategy?
Better Customer Engagement is a Must - What’s Your Strategy?

In our digitally connected world, we have a wealth of choices as consumers. By the time we reach a buying d...