Taking your field service organization beyond fix and repair

Megan Assarrane

While the core function of field service management will always be about helping customers solve problems, we’ve gone far beyond the idea of “fix and repair.” It’s no longer enough...(read more)

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6 Keys to Drive New Customer Value and Revenue
6 Keys to Drive New Customer Value and Revenue

By the end of 2017, two-thirds of the CEOs of Global 2000 companies will have digital transformation at the...

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Predicting: The Future of Customer Engagement
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Expectations for customer engagement continue to grow at an exponential rate. According to Microsoft’s 2016...