Predicting: The Future of Customer Engagement

Tricia Morris

Expectations for customer engagement continue to grow at an exponential rate. According to Microsoft’s 2016 State of Global Customer Service Report which surveyed 5,000 customers across Brazil, Germany...(read more)

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Taking your field service organization beyond fix and repair
Taking your field service organization beyond fix and repair

While the core function of field service management will always be about helping customers solve problems, ...

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Common mistakes field service organizations make when pursuing profit
Common mistakes field service organizations make when pursuing profit

Today’s field service organization is under pressure to contain costs and generate revenue. Doing both well...