Empowering Service Agents Starts with the Right Tools and Processes

Leslie Overland

Being a customer service agent has never been easy. And even though an increasing number of us are empowered through self-service channels, the agent’s job is getting even harder. How can this be...(read more)

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Better outcomes with on time, on budget projects
Better outcomes with on time, on budget projects

On top of daily operations, governments often take on large, complex initiatives to drive change in their c...

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Transform Your Service Center, Transform Your Business
Transform Your Service Center, Transform Your Business

Service isn’t a cost of doing business, it’s a part of your business As a manufacturer, there is constant p...