In July we unveiled a new approach to business apps, and today I’m excited to share more about the capabilities coming to customers in Dynamics 365 – our new cloud service with purpose-built apps that enable you to address specific business needs (like sales automation, operations or customer service) and start small with the assurance that the solution can grow as your needs do. Powered by advanced analytics and machine learning – what we call Intelligence – Dynamics 365 will usher in a new era of business agility for you, our customers.
Intelligence for your entire business – backed by deep experience
Across Microsoft we’ve invested billions, over multiple decades, into cutting-edge AI research to help every person and organization achieve more. Office 365, Bing Predicts and Skype Translator are just a few examples of how we have put these investments to work for our customers. We are also bringing those investments to you through Dynamics 365. Designed to help improve manufacturing and supply chain execution, make field service operations more efficient, sell more effectively and ultimately deliver exceptional customer experiences, built-in intelligence capabilities are infused throughout Dynamics 365 apps including: sentiment and intent analysis, preemptive service, relationship insights, lead and opportunity scoring, product recommendations and up-sell/cross-sell, and many more.