Customer Service: Webinars

  • Optimizing the Customer Service Agent Role

    Optimizing the Customer Service Agent Role

    Register for this webinar to learn how to optimize the changing role of the customer service agent and explore the findings from the 2018 thinkJar customer service report.

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  • The New Age of Customer Service Automation

    The New Age of Customer Service Automation

    Register for this webinar to explore the levels of automation in customer service. You’ll get rich insights from the 2018 thinkJar customer service report.

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  • The Evolving Role of Customer Service

    The Evolving Role of Customer Service

    ThinkJar interviewed 124 customer service professionals to uncover what they’re doing now—and how they’re planning for the next five years—to digitally transform their organizations.

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  • Critical Components of a Customer experience initiative

    Critical Components of a Customer experience initiative

    Join us for a continuing conversation about who should be involved in the definition of a buyer’s journey and the role of company culture as you create a customer experience strategy.

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  • Ensuring the success of your customer experience initiative

    Ensuring the success of your customer experience initiative

    Join us for a conversation around how brands that can deliver on promises they make about their products and services can reap the rewards of long-term customer engagement.

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  • Discover the Business Impact of Deploying Microsoft Dynamics 365 for Customer Service

    Discover the Business Impact of Deploying Microsoft Dynamics 365 for Customer Service

    Watch this webinar to see the potential return on investment (ROI) for organizations that deploy Dynamics 365 for Customer Service.

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  • Supporting GDPR Data Subject Rights Requests with Dynamics 365

    Supporting GDPR Data Subject Rights Requests with Dynamics 365

    Learn how Microsoft Dynamics 365 can help your organization provide Data Subject Rights (DSR) requests to comply with the new General Data Protection Regulation (GDPR) in the European Union.

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  • Better Customer Service with End-to-End Engagement

    Better Customer Service with End-to-End Engagement

    Join us for a conversation about how customer-centricity, empowered employees, artificial Intelligence (AI), and data-driven decisions can transform static interactions into end-to-end engagements.

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  • Modern Selling Revolves Around the Customer

    Modern Selling Revolves Around the Customer

    Watch this free webinar to learn: How to focus on buyer-seller engagement; tips and techniques to equip sellers with the right tools; how companies are driving better customer experiences and more.

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  • Digital Transformation: What Organizations Need to Succeed

    Digital Transformation: What Organizations Need to Succeed

    Ray Wang, Principal Analyst, Founder, and Chairman of Constellation Research, explains why digital transformation must be every organization’s immediate focus and imperative.

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  • Innovation is Not Enough; You Must Execute

    Innovation is Not Enough; You Must Execute

    In this webinar, learn how to think like an innovation lab while leveraging the wisdom of incubators.

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