Customer Service: Ebooks

  • 2018 State of Global Customer Service Report

    2018 State of Global Customer Service Report

    The 28-page Microsoft State of Global Customer Service report offers actionable data on building brand loyalty through exceptional customer service.

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  • The Road to Growth

    The Road to Growth

    Successful business owners from the 2017 Inc 5000 share their stories - their breakthrough moments, the misconceptions they had along the way, and the key decisions that have led to continued success.

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  • The Critical Role of Field Service Management in Customer Experience

    The Critical Role of Field Service Management in Customer Experience

    Learn the critical role of field service management in customer experience and how to grow business by building healthier customer relationships.

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  • How Dynamics 365 Helps Enable Compliance—And a Customer-Focused Culture

    How Dynamics 365 Helps Enable Compliance—And a Customer-Focused Culture

    Learn how Dynamics 365 helps enable compliance and a customer-focused culture.

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  • Are You Ready for GDPR?

    Are You Ready for GDPR?

    Review details on the implications of GDPR and explore how Dynamics 365 can support your journey to compliance with a step-by-step process.

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