Customer Service: Ebooks

  • The Critical Role of Field Service Management in Customer Experience

    The Critical Role of Field Service Management in Customer Experience

    Learn the critical role of field service management in customer experience and how to grow business by building healthier customer relationships.

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  • How Dynamics 365 Helps Enable Compliance—And a Customer-Focused Culture

    How Dynamics 365 Helps Enable Compliance—And a Customer-Focused Culture

    Learn how Dynamics 365 helps enable compliance and a customer-focused culture.

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  • The 2017 Global State of Customer Service Report

    The 2017 Global State of Customer Service Report

    The 2017 Microsoft State of Global Customer Service report found that customer service impacts brand choice and loyalty for 96% of consumers around the globe. Read the report now.

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  • Are You Ready for GDPR?

    Are You Ready for GDPR?

    Review details on the implications of GDPR and explore how Dynamics 365 can support your journey to compliance with a step-by-step process.

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  • Why Should You Prioritize Digital Transformation?

    Why Should You Prioritize Digital Transformation?

    Read this interview with R. “Ray” Wang, Founder, and Chairman of Constellation Research, on why digital transformation has democratized data and how to embrace this shift in approach to technology.

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