Customer Service: Blogposts

  • Modernizing Business Process with Cloud and AI

    Modernizing Business Process with Cloud and AI

    The world is awash with digital transformation. Every customer and partner that I talk to, across every industry, is pursuing it. Why? To stay ahead of the competition, realize new opportunities,...

    Explore
  • Why Customer Service Needs the Cloud

    Why Customer Service Needs the Cloud

    The value of a brand goes beyond the quality of the product or service to include helpful staff, customer service offerings, convenience and overall customer experience. Learn how the cloud can help.

    Explore
  • Microsoft Dynamics 365 Glossary for CRM Users

    Microsoft Dynamics 365 Glossary for CRM Users

    Read the Microsoft Dynamics 365 Glossary for CRM users.

    Explore
  • The CEO's Guide to Customer Service

    The CEO's Guide to Customer Service

    Leading companies understand that they are in the customer-experience business, and they understand that how an organization delivers for customers is beginning to be as important as what it delivers.

    Explore
  • Accelerate Your Digital Transformation with Dynamics 365

    Accelerate Your Digital Transformation with Dynamics 365

    Powered by advanced analytics and machine learning – what we call Intelligence – Dynamics 365 will usher in a new era of business agility for you, our customers.

    Explore
  • Digital Transformation: A Road-Map for Billion-Dollar Organizations

    Digital Transformation: A Road-Map for Billion-Dollar Organizations

    Read the main study findings from the digital transformation study conducted by Capgemini Consulting and the MIT Center for Digital Business.

    Explore
  • How to Build a Digital Strategy that's Right for You

    How to Build a Digital Strategy that's Right for You

    Following the leader is a dangerous game. It’s better to focus on building an organization and culture that can realize the strategy that’s right for you.

    Explore
  • 5 Critical Success Factors for Digital Transformation

    5 Critical Success Factors for Digital Transformation

    Learn the 5 critical success factors for digital transformation from R. "Ray" Wang, Principle Analyst, founder and chairperson of Constellation Research.

    Explore
  • The 9 Elements of Digital Transformation

    The 9 Elements of Digital Transformation

    Learn the 9 elements of digital transformation for your business.

    Explore
  • Your Guide to Understanding the Life Cycle of Industry Disruption

    Your Guide to Understanding the Life Cycle of Industry Disruption

    Incumbents needn’t be victims of industry disruption if they recognize the crucial thresholds in their lifecycle, and act in time.

    Explore
  • loading
    Loading More...