Customer Service: Analyst Reports

  • Customer Service ROI: Microsoft Dynamics and Network Contacts Case Study

    Customer Service ROI: Microsoft Dynamics and Network Contacts Case Study

    Nucleus Research profiles the 234% return on investment enjoyed by Network Contacts, an Italian business process outsourcing company with 3,000 call-center agents.

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  • Digital Transformation: A Conversation with R. "Ray" Wang

    Digital Transformation: A Conversation with R. "Ray" Wang

    Discover which technology trends have had the biggest impact on digital transformation, how to overcome obstacles to embracing new technology, and why and how you can be change-agent.

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  • Gartner Magic Quadrant for CRM

    Gartner Magic Quadrant for CRM

    Read how Gartner rates 15 providers on a dozen software functionality considerations and 13 technical and design points—and why Microsoft is named a leader.

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  • Nucleus Research Discusses Dynamics 365

    Nucleus Research Discusses Dynamics 365

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  • Why Should You Prioritize Digital Transformation?

    Why Should You Prioritize Digital Transformation?

    Read this interview with R. “Ray” Wang, Founder, and Chairman of Constellation Research, on why digital transformation has democratized data and how to embrace this shift in approach to technology.

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