Customer Service: Analyst Reports

  • Gartner Magic Quadrant for CRM

    Gartner Magic Quadrant for CRM

    Read how Gartner rates 15 providers on a dozen software functionality considerations and 13 technical and design points—and why Microsoft is named a leader.

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  • Why Should You Prioritize Digital Transformation?

    Why Should You Prioritize Digital Transformation?

    Read this interview with R. “Ray” Wang, Founder, and Chairman of Constellation Research, on why digital transformation has democratized data and how to embrace this shift in approach to technology.

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