Customer Service

  • The Critical Role of Field Service Management in Customer Experience

    The Critical Role of Field Service Management in Customer Experience

    Learn the critical role of field service management in customer experience and how to grow business by building healthier customer relationships.

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  • Gartner Magic Quadrant for CRM

    Gartner Magic Quadrant for CRM

    Read how Gartner rates 15 providers on a dozen software functionality considerations and 13 technical and design points—and why Microsoft is named a leader.

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  • Webinar: Better Customer Service with End to End Engagement

    Webinar: Better Customer Service with End to End Engagement

    Join us for a conversation about how customer-centricity, empowered employees, artificial Intelligence (AI), and data-driven decisions can transform static interactions into end-to-end engagements.

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  • The 2017 Global State of Customer Service Report

    The 2017 Global State of Customer Service Report

    The 2017 Microsoft State of Global Customer Service report found that customer service impacts brand choice and loyalty for 96% of consumers around the globe. Read the report now.

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  • Are You Ready for GDPR?

    Are You Ready for GDPR?

    Review details on the implications of GDPR and explore how Dynamics 365 can support your journey to compliance with a step-by-step process.

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  • Webinar: Modern Selling Revolves Around the Customer

    Webinar: Modern Selling Revolves Around the Customer

    Watch this free webinar to learn: How to focus on buyer-seller engagement; tips and techniques to equip sellers with the right tools; how companies are driving better customer experiences and more.

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  • How Dynamics 365 Helps Enable Compliance—And a Customer-Focused Culture

    How Dynamics 365 Helps Enable Compliance—And a Customer-Focused Culture

    Learn how Dynamics 365 helps enable compliance and a customer-focused culture.

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  • Modernizing Business Process with Cloud and AI

    Modernizing Business Process with Cloud and AI

    The world is awash with digital transformation. Every customer and partner that I talk to, across every industry, is pursuing it. Why? To stay ahead of the competition, realize new opportunities,...

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  • Simplifying Dynamics 365 Offerings

    Simplifying Dynamics 365 Offerings

    This week, I had the opportunity to meet with many of our top Microsoft Dynamics partners at our annual Inner Circle event. The event serves as an opportunity to recognize and get feedback from...

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  • Microsoft Dynamics 365 - Prospect to Cash Scenario2:39

    Microsoft Dynamics 365 - Prospect to Cash Scenario

    Microsoft Dynamics 365 applications work together seamlessly across business processes.  Prospect to cash is one example of an end-to-end business scenario enabled by Dynamics 365 that brings together

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  • Microsoft Dynamics 365 - Intelligent business applications2:17

    Microsoft Dynamics 365 - Intelligent business applications

    Learn more at https://aka.ms/msftdynamics365 Re-imagine your business processes to enable digital transformation within your your organizations. This video shows how Microsoft Dynamics 365 unifies CR

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  • Don't Get Left Behind - 3 Ways to Enhance Your Customer Service

    Don't Get Left Behind - 3 Ways to Enhance Your Customer Service

    Switching banks used to be a laborious ordeal, but today it can be done quickly and easily. It also doesn’t take much to convince a customer to switch—36% of consumers say the primary...

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  • New Services for Microsoft FastTrack for Dynamics 365 Help Accelerate User Adoption

    New Services for Microsoft FastTrack for Dynamics 365 Help Accelerate User Adoption

    Following the successful debut of Microsoft FastTrack for Dynamics 365 earlier this year, new services have been added to expand the way customers can embrace digital transformation and accelerate...

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  • Helping partners innovate in business applications

    Helping partners innovate in business applications

    At Microsoft Inspire this year, more than 18,000 partners, customers and business leaders will hear our CEO and leadership talk about the critical role our partners play in enabling customers to...

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  • Accelerating Digital Transformation with Technology

    Accelerating Digital Transformation with Technology

    While enterprises worldwide embrace digital experiences to meet rising customer expectations, they are also applying digital transformation strategies to remain competitive and drive revenue...

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  • Exceptional Customer Experiences with Microsoft Dynamics 3651:50

    Exceptional Customer Experiences with Microsoft Dynamics 365

    Discover how Microsoft Dynamics 365 enables retailers to deliver amazing customer experiences. Today’s connected consumers interact with brands across a wide range of touch points throughout their sh

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  • Empowering Service Agents Starts with the Right Tools and Processes

    Empowering Service Agents Starts with the Right Tools and Processes

    Being a customer service agent has never been easy. And even though an increasing number of us are empowered through self-service channels, the agent’s job is getting even harder. How can this...

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  • Better Customer Engagement is a Must - What’s Your Strategy?

    Better Customer Engagement is a Must - What’s Your Strategy?

    In our digitally connected world, we have a wealth of choices as consumers. By the time we reach a buying decision, we’ve done our research, identifying who can provide the best and fastest...

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  • Two Things a Bank Can Do Today to Improve Customer Engagement

    Two Things a Bank Can Do Today to Improve Customer Engagement

    This begins a new blog series for the banking industry. Over the next several weeks we'll be highlighting different benefits and aspects of Microsoft Dynamics 365 for Banking, centering on the...

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  • Webinar: Intelligent Customer Service

    Webinar: Intelligent Customer Service

    In a new analysis by Forrester, learn how customer service strategies are changing, what is driving new initiatives, and how companies are overcoming challenges to meet increased client expectations.

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