Customer Service

  • Supporting GDPR Data Subject Rights Requests with Dynamics 365

    Supporting GDPR Data Subject Rights Requests with Dynamics 365

    Learn how Microsoft Dynamics 365 can help your organization provide Data Subject Rights (DSR) requests to comply with the new General Data Protection Regulation (GDPR) in the European Union.

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  • The Road to Growth

    The Road to Growth

    Successful business owners from the 2017 Inc 5000 share their stories - their breakthrough moments, the misconceptions they had along the way, and the key decisions that have led to continued success.

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  • Customer Service ROI: Microsoft Dynamics and Network Contacts Case Study

    Customer Service ROI: Microsoft Dynamics and Network Contacts Case Study

    Nucleus Research profiles the 234% return on investment enjoyed by Network Contacts, an Italian business process outsourcing company with 3,000 call-center agents.

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  • Forrester Report: Accelerating Digital Transformation with Technology

    Forrester Report: Accelerating Digital Transformation with Technology

    Download the report which provides fascinating research and strategic digital and business transformation recommendations from Forrester.

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  • Digital Transformation: A Conversation with R. "Ray" Wang

    Digital Transformation: A Conversation with R. "Ray" Wang

    Discover which technology trends have had the biggest impact on digital transformation, how to overcome obstacles to embracing new technology, and why and how you can be change-agent.

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  • The Critical Role of Field Service Management in Customer Experience

    The Critical Role of Field Service Management in Customer Experience

    Learn the critical role of field service management in customer experience and how to grow business by building healthier customer relationships.

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  • Gartner Magic Quadrant for CRM

    Gartner Magic Quadrant for CRM

    Read how Gartner rates 15 providers on a dozen software functionality considerations and 13 technical and design points—and why Microsoft is named a leader.

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  • Better Customer Service with End-to-End Engagement

    Better Customer Service with End-to-End Engagement

    Join us for a conversation about how customer-centricity, empowered employees, artificial Intelligence (AI), and data-driven decisions can transform static interactions into end-to-end engagements.

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  • How to Take Advantage of Three Technologies Transforming Retail

    How to Take Advantage of Three Technologies Transforming Retail

    From artificial intelligence to the Internet of Things, cutting-edge technology is transforming retail for retailers and customers alike. Retailers need the right tools in the back office and on...

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  • The 2017 Global State of Customer Service Report

    The 2017 Global State of Customer Service Report

    The 2017 Microsoft State of Global Customer Service report found that customer service impacts brand choice and loyalty for 96% of consumers around the globe. Read the report now.

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  • Are You Ready for GDPR?

    Are You Ready for GDPR?

    Review details on the implications of GDPR and explore how Dynamics 365 can support your journey to compliance with a step-by-step process.

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  • Modern Selling Revolves Around the Customer

    Modern Selling Revolves Around the Customer

    Watch this free webinar to learn: How to focus on buyer-seller engagement; tips and techniques to equip sellers with the right tools; how companies are driving better customer experiences and more.

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  • How Dynamics 365 Helps Enable Compliance—And a Customer-Focused Culture

    How Dynamics 365 Helps Enable Compliance—And a Customer-Focused Culture

    Learn how Dynamics 365 helps enable compliance and a customer-focused culture.

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  • Modernizing Business Process with Cloud and AI

    Modernizing Business Process with Cloud and AI

    The world is awash with digital transformation. Every customer and partner that I talk to, across every industry, is pursuing it. Why? To stay ahead of the competition, realize new opportunities,...

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  • Simplifying Dynamics 365 Offerings

    Simplifying Dynamics 365 Offerings

    This week, I had the opportunity to meet with many of our top Microsoft Dynamics partners at our annual Inner Circle event. The event serves as an opportunity to recognize and get feedback from...

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  • Microsoft Dynamics 365 - Prospect to Cash Scenario2:39

    Microsoft Dynamics 365 - Prospect to Cash Scenario

    Microsoft Dynamics 365 applications work together seamlessly across business processes.  Prospect to cash is one example of an end-to-end business scenario enabled by Dynamics 365 that brings together

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  • Microsoft Dynamics 365 - Intelligent business applications2:17

    Microsoft Dynamics 365 - Intelligent business applications

    Learn more at https://aka.ms/msftdynamics365 Re-imagine your business processes to enable digital transformation within your your organizations. This video shows how Microsoft Dynamics 365 unifies CR

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  • Don't Get Left Behind - 3 Ways to Enhance Your Customer Service

    Don't Get Left Behind - 3 Ways to Enhance Your Customer Service

    Switching banks used to be a laborious ordeal, but today it can be done quickly and easily. It also doesn’t take much to convince a customer to switch—36% of consumers say the primary...

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  • New Services for Microsoft FastTrack for Dynamics 365 Help Accelerate User Adoption

    New Services for Microsoft FastTrack for Dynamics 365 Help Accelerate User Adoption

    Following the successful debut of Microsoft FastTrack for Dynamics 365 earlier this year, new services have been added to expand the way customers can embrace digital transformation and accelerate...

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  • Helping partners innovate in business applications

    Helping partners innovate in business applications

    At Microsoft Inspire this year, more than 18,000 partners, customers and business leaders will hear our CEO and leadership talk about the critical role our partners play in enabling customers to...

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