Customer Service

Four essential webinars for sales, marketing, customer service, and finance pros

Our webinar series provides a wealth of insights from Microsoft experts, market researchers, and industry luminaries with one goal in mind: to help you optimize your business and accelerate DT.

Customer service webinar series: The new age of customer service

Don’t miss part two of this webinar series with industry thought leader, Esteban Kolsky, principal and founder of thinkJar, an advisory and research think tank focused on customer strategies.

Customer service webinar series: The evolving role of customer service

In this webinar, you’ll learn that a data-driven, automation-focused, and platform-based approach to operations is influencing customer service.

Optimizing the Customer Service Agent Role

Register for this webinar to learn how to optimize the changing role of the customer service agent and explore the findings from the 2018 thinkJar customer service report.

The New Age of Customer Service Automation

Register for this webinar to explore the levels of automation in customer service. You’ll get rich insights from the 2018 thinkJar customer service report.

The Evolving Role of Customer Service

ThinkJar interviewed 124 customer service professionals to uncover what they’re doing now—and how they’re planning for the next five years—to digitally transform their organizations.

Critical Components of a Customer experience initiative

Join us for a continuing conversation about who should be involved in the definition of a buyer’s journey and the role of company culture as you create a customer experience strategy.

Ensuring the success of your customer experience initiative

Join us for a conversation around how brands that can deliver on promises they make about their products and services can reap the rewards of long-term customer engagement.

Discover the Business Impact of Deploying Microsoft Dynamics 365 for Customer Service

Watch this webinar to see the potential return on investment (ROI) for organizations that deploy Dynamics 365 for Customer Service.

Aligning Marketing and Sales Operations

Watch this webinar to learn how: - B2B organizations are aligning marketing and sales operations - Technology drives alignment - Dynamics 365 improves operations.

Supporting GDPR Data Subject Rights Requests with Dynamics 365

Learn how Microsoft Dynamics 365 can help your organization provide Data Subject Rights (DSR) requests to comply with the new General Data Protection Regulation (GDPR) in the European Union.

The Road to Growth

Successful business owners from the 2017 Inc 5000 share their stories - their breakthrough moments, the misconceptions they had along the way, and the key decisions that have led to continued success.

Customer Service ROI: Microsoft Dynamics and Network Contacts Case Study

Nucleus Research profiles the 234% return on investment enjoyed by Network Contacts, an Italian business process outsourcing company with 3,000 call-center agents.

Digital Transformation: A Conversation with R. "Ray" Wang

Discover which technology trends have had the biggest impact on digital transformation, how to overcome obstacles to embracing new technology, and why and how you can be change-agent.