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The Critical Role of Field Service Management in Customer Experience
Learn the critical role of field service management in customer experience and how to grow business by building healthier customer relationships.
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Gartner Magic Quadrant for CRM
Read how Gartner rates 15 providers on a dozen software functionality considerations and 13 technical and design points—and why Microsoft is named a leader.
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Webinar: Better Customer Service with End to End Engagement
Join us for a conversation about how customer-centricity, empowered employees, artificial Intelligence (AI), and data-driven decisions can transform static interactions into end-to-end engagements.
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The 2017 Global State of Customer Service Report
The 2017 Microsoft State of Global Customer Service report found that customer service impacts brand choice and loyalty for 96% of consumers around the globe. Read the report now.
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Are You Ready for GDPR?
Review details on the implications of GDPR and explore how Dynamics 365 can support your journey to compliance with a step-by-step process.
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Webinar: Modern Selling Revolves Around the Customer
Watch this free webinar to learn: How to focus on buyer-seller engagement; tips and techniques to equip sellers with the right tools; how companies are driving better customer experiences and more.
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How Dynamics 365 Helps Enable Compliance—And a Customer-Focused Culture
Learn how Dynamics 365 helps enable compliance and a customer-focused culture.
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Modernizing Business Process with Cloud and AI
The world is awash with digital transformation. Every customer and partner that I talk to, across every industry, is pursuing it. Why? To stay ahead of the competition, realize new opportunities,...
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Simplifying Dynamics 365 Offerings
This week, I had the opportunity to meet with many of our top Microsoft Dynamics partners at our annual Inner Circle event. The event serves as an opportunity to recognize and get feedback from...
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2:39
Microsoft Dynamics 365 - Prospect to Cash Scenario
Microsoft Dynamics 365 applications work together seamlessly across business processes. Prospect to cash is one example of an end-to-end business scenario enabled by Dynamics 365 that brings together
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2:17
Microsoft Dynamics 365 - Intelligent business applications
Learn more at https://aka.ms/msftdynamics365
Re-imagine your business processes to enable digital transformation within your your organizations. This video shows how Microsoft Dynamics 365 unifies CR
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Don't Get Left Behind - 3 Ways to Enhance Your Customer Service
Switching banks used to be a laborious ordeal, but today it can be done quickly and easily. It also doesn’t take much to convince a customer to switch—36% of consumers say the primary...
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New Services for Microsoft FastTrack for Dynamics 365 Help Accelerate User Adoption
Following the successful debut of Microsoft FastTrack for Dynamics 365 earlier this year, new services have been added to expand the way customers can embrace digital transformation and accelerate...
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Helping partners innovate in business applications
At Microsoft Inspire this year, more than 18,000 partners, customers and business leaders will hear our CEO and leadership talk about the critical role our partners play in enabling customers to...
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Accelerating Digital Transformation with Technology
While enterprises worldwide embrace digital experiences to meet rising customer expectations, they are also applying digital transformation strategies to remain competitive and drive revenue...
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1:50
Exceptional Customer Experiences with Microsoft Dynamics 365
Discover how Microsoft Dynamics 365 enables retailers to deliver amazing customer experiences.
Today’s connected consumers interact with brands across a wide range of touch points throughout their sh
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Empowering Service Agents Starts with the Right Tools and Processes
Being a customer service agent has never been easy. And even though an increasing number of us are empowered through self-service channels, the agent’s job is getting even harder. How can this...
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Better Customer Engagement is a Must - What’s Your Strategy?
In our digitally connected world, we have a wealth of choices as consumers. By the time we reach a buying decision, we’ve done our research, identifying who can provide the best and fastest...
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Two Things a Bank Can Do Today to Improve Customer Engagement
This begins a new blog series for the banking industry. Over the next several weeks we'll be highlighting different benefits and aspects of Microsoft Dynamics 365 for Banking, centering on the...
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Webinar: Intelligent Customer Service
In a new analysis by Forrester, learn how customer service strategies are changing, what is driving new initiatives, and how companies are overcoming challenges to meet increased client expectations.
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