Customer Service

  • Optimizing the Customer Service Agent Role

    Optimizing the Customer Service Agent Role

    Register for this webinar to learn how to optimize the changing role of the customer service agent.

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  • Bring On the Future of Customer Experiences

    Bring On the Future of Customer Experiences

    Watch this webinar to learn how Adobe and Microsoft Dynamics 365 help bring customer data together to transform sales and marketing.

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  • Four essential webinars for sales, marketing, customer service, and finance pros

    Four essential webinars for sales, marketing, customer service, and finance pros

    Our webinar series provides a wealth of insights from Microsoft experts, market researchers, and industry luminaries with one goal in mind: to help you optimize your business and accelerate DT.

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  • Customer service webinar series: The new age of customer service

    Customer service webinar series: The new age of customer service

    Don’t miss part two of this webinar series with industry thought leader, Esteban Kolsky, principal and founder of thinkJar, an advisory and research think tank focused on customer strategies.

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  • Customer service webinar series: The evolving role of customer service

    Customer service webinar series: The evolving role of customer service

    In this webinar, you’ll learn that a data-driven, automation-focused, and platform-based approach to operations is influencing customer service.

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  • Optimizing the Customer Service Agent Role

    Optimizing the Customer Service Agent Role

    Register for this webinar to learn how to optimize the changing role of the customer service agent and explore the findings from the 2018 thinkJar customer service report.

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  • The New Age of Customer Service Automation

    The New Age of Customer Service Automation

    Register for this webinar to explore the levels of automation in customer service. You’ll get rich insights from the 2018 thinkJar customer service report.

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  • The Evolving Role of Customer Service

    The Evolving Role of Customer Service

    ThinkJar interviewed 124 customer service professionals to uncover what they’re doing now—and how they’re planning for the next five years—to digitally transform their organizations.

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  • 2018 State of Global Customer Service Report

    2018 State of Global Customer Service Report

    The 28-page Microsoft State of Global Customer Service report offers actionable data on building brand loyalty through exceptional customer service.

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  • Critical Components of a Customer experience initiative

    Critical Components of a Customer experience initiative

    Join us for a continuing conversation about who should be involved in the definition of a buyer’s journey and the role of company culture as you create a customer experience strategy.

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  • Ensuring the success of your customer experience initiative

    Ensuring the success of your customer experience initiative

    Join us for a conversation around how brands that can deliver on promises they make about their products and services can reap the rewards of long-term customer engagement.

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  • Discover the Business Impact of Deploying Microsoft Dynamics 365 for Customer Service

    Discover the Business Impact of Deploying Microsoft Dynamics 365 for Customer Service

    Watch this webinar to see the potential return on investment (ROI) for organizations that deploy Dynamics 365 for Customer Service.

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  • Four Digital Strategies to Meet Customer Demands in Real Time

    Four Digital Strategies to Meet Customer Demands in Real Time

    This e-book explores how to create a unified vision for your organization by eliminating the data siloes that result in a disconnected customer experience.

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  • Mixed Reality: Why 9 out of 10 businesses plan to use it

    Mixed Reality: Why 9 out of 10 businesses plan to use it

    Download this e-book to learn what mixed reality is and understand the most effective scenarios for applying it to your business.

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  • The Savvy Leader’s Guide to Real-Time Insights

    The Savvy Leader’s Guide to Real-Time Insights

    Discover how to digitally transform your organization and achieve greater business outcomes by enabling business intelligence (BI) across your organization.

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  • Mixed Reality: A New Dimension of Work

    Mixed Reality: A New Dimension of Work

    Get guidance from survey results, analyst observations, and user experiences as you consider adopting mixed reality for use in your organization.

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  • Aligning Marketing and Sales Operations

    Aligning Marketing and Sales Operations

    Watch this webinar to learn how: - B2B organizations are aligning marketing and sales operations - Technology drives alignment - Dynamics 365 improves operations.

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  • Supporting GDPR Data Subject Rights Requests with Dynamics 365

    Supporting GDPR Data Subject Rights Requests with Dynamics 365

    Learn how Microsoft Dynamics 365 can help your organization provide Data Subject Rights (DSR) requests to comply with the new General Data Protection Regulation (GDPR) in the European Union.

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  • The Road to Growth

    The Road to Growth

    Successful business owners from the 2017 Inc 5000 share their stories - their breakthrough moments, the misconceptions they had along the way, and the key decisions that have led to continued success.

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  • Customer Service ROI: Microsoft Dynamics and Network Contacts Case Study

    Customer Service ROI: Microsoft Dynamics and Network Contacts Case Study

    Nucleus Research profiles the 234% return on investment enjoyed by Network Contacts, an Italian business process outsourcing company with 3,000 call-center agents.

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