Customer Service

  • 2018 State of Global Customer Service Report

    2018 State of Global Customer Service Report

    The 28-page Microsoft State of Global Customer Service report offers actionable data on building brand loyalty through exceptional customer service.

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  • Critical Components of a Customer experience initiative

    Critical Components of a Customer experience initiative

    Join us for a continuing conversation about who should be involved in the definition of a buyer’s journey and the role of company culture as you create a customer experience strategy.

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  • Ensuring the success of your customer experience initiative

    Ensuring the success of your customer experience initiative

    Join us for a conversation around how brands that can deliver on promises they make about their products and services can reap the rewards of long-term customer engagement.

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  • Discover the Business Impact of Deploying Microsoft Dynamics 365 for Customer Service

    Discover the Business Impact of Deploying Microsoft Dynamics 365 for Customer Service

    Watch this webinar to see the potential return on investment (ROI) for organizations that deploy Dynamics 365 for Customer Service.

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  • Four Digital Strategies to Meet Customer Demands in Real Time

    Four Digital Strategies to Meet Customer Demands in Real Time

    This e-book explores how to create a unified vision for your organization by eliminating the data siloes that result in a disconnected customer experience.

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  • Mixed Reality: Why 9 out of 10 businesses plan to use it

    Mixed Reality: Why 9 out of 10 businesses plan to use it

    Download this e-book to learn what mixed reality is and understand the most effective scenarios for applying it to your business.

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  • The Savvy Leader’s Guide to Real-Time Insights

    The Savvy Leader’s Guide to Real-Time Insights

    Discover how to digitally transform your organization and achieve greater business outcomes by enabling business intelligence (BI) across your organization.

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  • Mixed Reality: A New Dimension of Work

    Mixed Reality: A New Dimension of Work

    Get guidance from survey results, analyst observations, and user experiences as you consider adopting mixed reality for use in your organization.

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  • Aligning Marketing and Sales Operations

    Aligning Marketing and Sales Operations

    Watch this webinar to learn how: - B2B organizations are aligning marketing and sales operations - Technology drives alignment - Dynamics 365 improves operations.

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  • Supporting GDPR Data Subject Rights Requests with Dynamics 365

    Supporting GDPR Data Subject Rights Requests with Dynamics 365

    Learn how Microsoft Dynamics 365 can help your organization provide Data Subject Rights (DSR) requests to comply with the new General Data Protection Regulation (GDPR) in the European Union.

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  • The Road to Growth

    The Road to Growth

    Successful business owners from the 2017 Inc 5000 share their stories - their breakthrough moments, the misconceptions they had along the way, and the key decisions that have led to continued success.

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  • Customer Service ROI: Microsoft Dynamics and Network Contacts Case Study

    Customer Service ROI: Microsoft Dynamics and Network Contacts Case Study

    Nucleus Research profiles the 234% return on investment enjoyed by Network Contacts, an Italian business process outsourcing company with 3,000 call-center agents.

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  • Digital Transformation: A Conversation with R. "Ray" Wang

    Digital Transformation: A Conversation with R. "Ray" Wang

    Discover which technology trends have had the biggest impact on digital transformation, how to overcome obstacles to embracing new technology, and why and how you can be change-agent.

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  • The Critical Role of Field Service Management in Customer Experience

    The Critical Role of Field Service Management in Customer Experience

    Learn the critical role of field service management in customer experience and how to grow business by building healthier customer relationships.

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  • Gartner Magic Quadrant for CRM

    Gartner Magic Quadrant for CRM

    Read how Gartner rates 15 providers on a dozen software functionality considerations and 13 technical and design points—and why Microsoft is named a leader.

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  • Better Customer Service with End-to-End Engagement

    Better Customer Service with End-to-End Engagement

    Join us for a conversation about how customer-centricity, empowered employees, artificial Intelligence (AI), and data-driven decisions can transform static interactions into end-to-end engagements.

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  • Delivering Exceptional Customer Experiences - An Art and Science

    Delivering Exceptional Customer Experiences - An Art and Science

    Now that customers are increasingly shopping on social media, mobile apps, and websites, a bit of science can help win their loyalty.

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  • How to Take Advantage of Three Technologies Transforming Retail

    How to Take Advantage of Three Technologies Transforming Retail

    From artificial intelligence to the Internet of Things, cutting-edge technology is transforming retail for retailers and customers alike. Retailers need the right tools in the back office and on...

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  • Are You Ready for GDPR?

    Are You Ready for GDPR?

    Review details on the implications of GDPR and explore how Dynamics 365 can support your journey to compliance with a step-by-step process.

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  • Modern Selling Revolves Around the Customer

    Modern Selling Revolves Around the Customer

    Watch this free webinar to learn: How to focus on buyer-seller engagement; tips and techniques to equip sellers with the right tools; how companies are driving better customer experiences and more.

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