Customer Service

Supporting GDPR Data Subject Rights Requests with Dynamics 365

Learn how Microsoft Dynamics 365 can help your organization provide Data Subject Rights (DSR) requests to comply with the new General Data Protection Regulation (GDPR) in the European Union.

The Road to Growth

Successful business owners from the 2017 Inc 5000 share their stories - their breakthrough moments, the misconceptions they had along the way, and the key decisions that have led to continued success.

Customer Service ROI: Microsoft Dynamics and Network Contacts Case Study

Nucleus Research profiles the 234% return on investment enjoyed by Network Contacts, an Italian business process outsourcing company with 3,000 call-center agents.

Forrester Report: Accelerating Digital Transformation with Technology

Download the report which provides fascinating research and strategic digital and business transformation recommendations from Forrester.

Digital Transformation: A Conversation with R. "Ray" Wang

Discover which technology trends have had the biggest impact on digital transformation, how to overcome obstacles to embracing new technology, and why and how you can be change-agent.

Gartner Magic Quadrant for CRM

Read how Gartner rates 15 providers on a dozen software functionality considerations and 13 technical and design points—and why Microsoft is named a leader.

Better Customer Service with End-to-End Engagement

Join us for a conversation about how customer-centricity, empowered employees, artificial Intelligence (AI), and data-driven decisions can transform static interactions into end-to-end engagements.

How to Take Advantage of Three Technologies Transforming Retail

From artificial intelligence to the Internet of Things, cutting-edge technology is transforming retail for retailers and customers alike. Retailers need the right tools in the back office and on...

Modern Selling Revolves Around the Customer

Watch this free webinar to learn: How to focus on buyer-seller engagement; tips and techniques to equip sellers with the right tools; how companies are driving better customer experiences and more.

Modernizing Business Process with Cloud and AI

The world is awash with digital transformation. Every customer and partner that I talk to, across every industry, is pursuing it. Why? To stay ahead of the competition, realize new opportunities,...

Simplifying Dynamics 365 Offerings

This week, I had the opportunity to meet with many of our top Microsoft Dynamics partners at our annual Inner Circle event. The event serves as an opportunity to recognize and get feedback from...

Don't Get Left Behind - 3 Ways to Enhance Your Customer Service

Switching banks used to be a laborious ordeal, but today it can be done quickly and easily. It also doesn’t take much to convince a customer to switch—36% of consumers say the primary...

New Services for Microsoft FastTrack for Dynamics 365 Help Accelerate User Adoption

Following the successful debut of Microsoft FastTrack for Dynamics 365 earlier this year, new services have been added to expand the way customers can embrace digital transformation and accelerate...

Helping partners innovate in business applications

At Microsoft Inspire this year, more than 18,000 partners, customers and business leaders will hear our CEO and leadership talk about the critical role our partners play in enabling customers to...