This Stream includes all of our Analyst Reports Flipbooks
ERP Technology Value Matrix 2017
To improve their value proposition leading vendors are making their cloud offerings more extensible, giving customers the flexibility to which they are accustomed from their on-premise legacy systems.
SPI 2017 Services Industry Maturity Benchmark for Microsoft
Service Performance Insight (SPI) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity.
Field Service - Strategies for Growth Report - The Convergence of the Internet of Things (IoT) and Field Service
According to Gartner, "the IoT is not one thing, it's the integration of several things".
The Success Ambassadors We Need
The concept of customer service dictates that we get closer to our customers and understand what drives their success.
Service Innovation: An Untapped Opportunity
Innovation is a necessary step in the evolution of any company.
Field Service: The Technician's Perspective
In 2015, TSC surveyed 180 service organizations regarding their field business performance.
5 Major Transformations Impacting Service Businesses
TSC's annual service trends survey revealed major trends impacting the service business.
2016 Benchmark Report: Becoming a Dynamic Services Business
Download this whitepaper to learn about the correlation between process maturity, key performance measurements and service performance excellence.
Nucleus Research Discusses Dynamics 365