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  • Creating Highly Engaged (and) Satisfied Clients

    Creating Highly Engaged (and) Satisfied Clients

    This report will tell you how to create a business case, how to plan and where to start in creating better customer engagement.

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  • Are You Ready for GDPR?

    Are You Ready for GDPR?

    Review details on the implications of GDPR and explore how Dynamics 365 can support your journey to compliance with a step-by-step process.

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  • 5 Things You're Missing to Bridge Your Sales and Marketing Gap

    5 Things You're Missing to Bridge Your Sales and Marketing Gap

    Watch this on-demand webinar with Forrester Research and Microsoft to learn how to bridge the gap between your sales and marketing teams with Microsoft Dynamics 365 for Marketing and Adobe Marketing.

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  • Digital Transformation: What Organizations Need to Succeed

    Digital Transformation: What Organizations Need to Succeed

    Ray Wang, Principal Analyst, Founder, and Chairman of Constellation Research, explains why digital transformation must be every organization’s immediate focus and imperative.

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  • 2018 State of Global Customer Service Report

    2018 State of Global Customer Service Report

    The 28-page Microsoft State of Global Customer Service report offers actionable data on building brand loyalty through exceptional customer service.

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  • A New Approach to Developing Winning Teams

    A New Approach to Developing Winning Teams

    Watch this webinar to learn how Microsoft Dynamics 365 for Talent and LinkedIn Talent Solutions can help your company develop winning teams with a new approach to talent acquisition.

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  • Microsoft Dynamics 365 for Operations and the Cloud: Redefining the Potential of Enterprise Cloud Computing

    Microsoft Dynamics 365 for Operations and the Cloud: Redefining the Potential of Enterprise Cloud Computing

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  • New Services for Microsoft FastTrack for Dynamics 365 Help Accelerate User Adoption

    New Services for Microsoft FastTrack for Dynamics 365 Help Accelerate User Adoption

    Following the successful debut of Microsoft FastTrack for Dynamics 365 earlier this year, new services have been added to expand the way customers can embrace digital transformation and accelerate...

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  • Every Employee is a Potential Thought Leader - Unlock that Potential with Dynamics 365

    Every Employee is a Potential Thought Leader - Unlock that Potential with Dynamics 365

    Improving employee effectiveness is a multiplier across your entire business Employees are the heart of any business. They’re the boots on the ground interacting with customers, suppliers, and...

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  • Microsoft Dynamics 365 for Finance and Operations, Enterprise edition July 2017 update

    Microsoft Dynamics 365 for Finance and Operations, Enterprise edition July 2017 update

    As Alysa outlines in her blog post , the release of the July update marks the availability of several new applications as well as important updates to many of our existing Dynamics 365 Cloud...

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  • Win new customers - and keep them -
 in the world of digital banking

    Win new customers - and keep them - in the world of digital banking

    It’s no secret that today’s sales landscape is changing across all industries. There’s more information at people’s fingertips, savvier buyers, and an abundance of options. In fact...(read more)

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  • Find your competitive edge by accelerating innovation with Microsoft Dynamics 365

    Find your competitive edge by accelerating innovation with Microsoft Dynamics 365

    The question isn’t “should you innovate?” it’s “what do you want to achieve by innovating?” Though we often treat it as such, innovation isn’t a value on its own...(read more)

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  • Helping partners innovate in business applications

    Helping partners innovate in business applications

    At Microsoft Inspire this year, more than 18,000 partners, customers and business leaders will hear our CEO and leadership talk about the critical role our partners play in enabling customers to...

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  • Microsoft Dynamics 365 July 2017 Update

    Microsoft Dynamics 365 July 2017 Update

    Today at Microsoft Inspire, our largest annual partner event, we are introducing a host of new offerings designed to expand opportunity for our global partner community. As a part of this motion,...

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  • How mixed reality enhances connected field service

    How mixed reality enhances connected field service

    Governments have a wide range of responsibilities—from protecting citizens and providing social services to planning economic growth. Critical services like maintaining roads or keeping street...

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  • Accelerating Digital Transformation with Technology

    Accelerating Digital Transformation with Technology

    While enterprises worldwide embrace digital experiences to meet rising customer expectations, they are also applying digital transformation strategies to remain competitive and drive revenue...

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  • Better outcomes with on time, on budget projects

    Better outcomes with on time, on budget projects

    On top of daily operations, governments often take on large, complex initiatives to drive change in their communities. The problem is that for every $1 billion invested in the United States , $122...

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  • Empowering Service Agents Starts with the Right Tools and Processes

    Empowering Service Agents Starts with the Right Tools and Processes

    Being a customer service agent has never been easy. And even though an increasing number of us are empowered through self-service channels, the agent’s job is getting even harder. How can this...

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  • Transform Your Service Center, Transform Your Business

    Transform Your Service Center, Transform Your Business

    Service isn’t a cost of doing business, it’s a part of your business As a manufacturer, there is constant pressure to do something better, faster, or cheaper. But how often do you get a...

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  • Thinking long term: Anticipating the Needs of Your Citizens

    Thinking long term: Anticipating the Needs of Your Citizens

    One of the top concerns governments have today is providing citizens with real-time connectivity, such as mobile optimized 24/7 self-service and agent assisted service. This is a critical and...

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  • Better Customer Engagement is a Must - What’s Your Strategy?

    Better Customer Engagement is a Must - What’s Your Strategy?

    In our digitally connected world, we have a wealth of choices as consumers. By the time we reach a buying decision, we’ve done our research, identifying who can provide the best and fastest...

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  • Differentiate Your Business with Exceptional Field Service

    Differentiate Your Business with Exceptional Field Service

    Quick; think of a business that provides excellent service each time you interact with them. Are you likely to remain loyal to their brand? Have you raved about them to your friends and family?...

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  • Building connected customer experiences for powerful engagement with Microsoft Dynamics 365

    Building connected customer experiences for powerful engagement with Microsoft Dynamics 365

    Customers don’t just want a product; they want a relationship with manufacturers Once upon a time, making and selling a good product was enough. Today, it takes more than a good product to...

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  • Bridging the Functional Void in the Enterprise: PowerApps Complete the Last Mile

    Bridging the Functional Void in the Enterprise: PowerApps Complete the Last Mile

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